Urgent Care

Current Wait Times

New Richmond Urgent Care
New Richmond Healthstation

Coronavirus (COVID-19) update:
In order to prevent the spread of coronavirus (COVID-19), we’re making it safer and easier for you to get the care you need. With that in mind, video visits and phone visits are often available.

Video chat with our doctors on any device to get personalized care and treatment.

Call your clinic to see if a video or phone visit is an option for you.

A note on in-person clinic visits: For our patients’ safety, we’re delaying all in-person clinic visits, elective surgeries and nonessential radiology services during the COVID-19 outbreak. If you have an existing appointment, we’ll call you and help you reschedule.


Current visitor guidelines
For Westfields Hospital & Clinic, no visitors are currently allowed, with the following exceptions:

  • For newborn, special care nursery and pediatric patients:Parents and/or legal guardians
  • For birth center patients:One support person
  • For compassionate care patients (end-of-life patients): Hospital discretion used for other exceptions. If you are sick, you will not be allowed to visit patients. We’re encouraging patients to find other ways to connect with their loved ones, such as FaceTime, Skype or phone.

New clinic guideline:
For clinic patients, we’re limiting visitors at our clinics to guardians of pediatric patients or caregivers of patients who require assistance. To learn more about COVID-19, visit our COVID-19 information page.

All visitors and patients will be screened for COVID-19 symptoms.



Treatment for minor illnesses and injuries

Walk-in Clinic. No appointment needed.
Located at Westfields Hospital & Clinic, 535 Hospital Road, New Richmond WI

Clinic Hours
Mon. – Fri. 11 a.m. – 8 p.m.
Sat. – Sun. 8 a.m. – 2 p.m.

Open 9 a.m. to 5 p.m. on Memorial Day, July 3 (observed), Labor Day, December 24 and December 31. Closed all other holidays.

Most insurance accepted
On-site pharmacy

Conditions treated

  • Minor injuries and burns
  • Cold and flu symptoms
  • Cuts, scrapes and stitches
  • Sprains and strains
  • Sore throat and strep throat
  • See full list here

Convenience care is also available at Westfields Hospital & Clinic HealthStation, located inside Walmart, 250 Richmond Way, New Richmond WI. To help prevent the spread of Coronavirus (COVID-19) the HealthStation is temporarily not providing services. If you have questions or concerns, please call Westfields Hospital & Clinic at  715-243-3400. Thank you for your understanding!

See hours and services here.

When to use convenience care, urgent care, or Emergency room

Minor health problems that need immediate attention after hours are best treated in urgent care or convenience care.  Convenience care can treat minor illnesses such as cold and flu symptoms, strep throat, bladder infection. Service is generally faster and costs less than other settings. Urgent care can treat all the things treated at in convenience care, plus possible fractures and administer stitches. Urgent care will cost less than the emergency room and it’s usually faster too. Schedule an appointment with your doctor for ongoing care for chronic diseases such as high blood pressure and diabetes care.

Seek emergency treatment for:

  • Major injuries and burns
  • Chest pain or shortness of breath
  • Stomach pain (severe)
  • Bleeding you can’t stop
  • Allergic reaction (severe)
  • Pregnant women in labor
  • Poisoning

Call 911 or visit Westfields Hospital & Clinic if you need emergency care right away.

Get help deciding where to go. Call the CareLine at 715-243-3400.

Urgent Care costs less than ER. The amount you’ll pay varies by insurance plan. However, emergency care generally costs a lot more than urgent care. An example of a typical copay for urgent care is $40-65 vs. $100-$150 for an Emergency Room visit.