Billing and Payments
Billing and Payments
Westfields Hospital & Clinic is committed to providing the best possible care for you and your family. In addition to caring for your medical needs, we also want to help you understand your financial responsibility as a patient.
How can I pay my bill?
Quick Pay does not require a user ID or password
- Pay your bill online through your Online Patient Services account
- Pay by credit card – Call (715) 243-2600 and follow the prompts for making a payment
- Pay by check or credit/debit card – Westfields Hospital & Clinic, Attn. Patient Financial Services, 535 Hospital Road, New Richmond WI 54017
The federal government requires hospitals to post its standard charges reflecting each inpatient and outpatient service and item provided by the hospital. The list is available here:
- Base charge description master – billable items
- Medication charges
- Reference Lab charges
- Supplies charges
Westfields Hospital & Clinic is committed to making outstanding care available to you in the right place, at the right time. Our standard charges may be far different than the amounts you are expected to pay. Westfields Hospital & Clinic has negotiated varying discounts with Medicare, Medicaid and most private insurance plans. We can help you figure out how much you’ll have to pay if you call one of our financial counselors at 715-243-2600. They can help you work with your insurance company to understand your actual out-of-pocket costs.
If you don’t have insurance you may be eligible for financial assistance. Financial assistance information can be found here: www.westfieldshospital.com/patients-guests/patient-financial-services. To learn more, please call our counselors at 715-243-2600.
Your insurance information
You will be asked to provide or present all insurance/third-party payer information. This is usually found on your insurance card, so please have your insurance cards with you when visiting with a Scheduling or Registration Representative by phone or when you come to the hospital or clinic. While Westfields Hospital & Clinic will file insurance claims on your behalf, this does not release you from any responsibility for the charges billed to your account. Your insurance contract is between you and your insurance.
Payments due prior to service
Payments of co-payments and non-covered services are also expected at, or prior to, the time of services. Payments may be made by cash, credit card, or check.
What does insurance pay?
It is important for you to know your particular insurance plan coverage and the co-pay requirement. Westfields Hospital & Clinic cannot predict which services individual insurers will cover. Your employer or insurance agent can provide you with coverage information. Details on Medicare benefits are available at your local Social Security office. The phone number for Social Security is: 1 (800) 772-1213.
Many insurers limit payments to the “usual, customary, and reasonable payment.”
We do not accept payment limitations from insurance companies with whom we do not participate or have contractual arrangements.
Westfields Hospital & Clinic will allow your insurance company reasonable time to process your claims and remit payment. Usually this is thirty (30) days from our billing date. Please recognize that we have no authority or responsibility with your insurance carrier.
If you do not have any insurance coverage or have balances due after your insurance has paid your claim, you will be responsible to make the appropriate financial arrangements with the Westfields Hospital & Clinic Patient Financial Services Department.
When will I receive my bill?
If you are covered by Medicare and/or other insurance plans you will receive statements after insurance has determined balance owing. All other statements are generated every four weeks. The status of your account will be noted on each statement.
An itemized statement of your services will be sent to you upon request.
Depending on the services you receive while you are a patient, you may receive statements from other providers. For example, you may receive separate statements for physician services, laboratory tests or other services and supplies.
Where to call for Billing and Payment questions?
If you have any questions about your statements or wish to speak with a Patient Account Representative, please call:
Westfields Hospital & Clinic Patient Financial Services Department: (715) 243-2600
Hours: 8 a.m. – 4:30 p.m. M-F
Additional Customer Service Numbers
Medicare: 1 (800) 633-4227
Wisconsin Health Information Network: 1 (800) 331-9446
Great Rivers Consortium (Medicaid) : 1-888-283-0012
Health Insurance Marketplace: 1-800-318-2596