Primary Care

Important information during COVID-19

We require all patients and visitors to wear a mask or face covering while in our hospitals. We’re also screening all patients and visitors for symptoms of COVID-19.For safety reasons, we only allow one adult visitor per patient, per day. No visitors are allowed for patients with COVID-19. Exceptions to these policies include:

  • Newborn, special care nursery and pediatric patients: Parents and/or legal guardians (COVID-19 patients: only one person)
  • Birth center patients: Two support persons, including a doula (COVID-19 patients: only one person)
  • Surgical and procedural visits: Visitors need to wait in their car or at home if possible. The surgery department will call the visitor when the patient is ready to leave.
  • Patients who need additional assistance: A caregiver or attendant
  • Compassionate care patients (end-of-life patients)

We’re encouraging patients to find other ways to connect with their loved ones, such as FaceTime, Skype or setting up Google Duo (PDF). Our patient care teams can help arrange video chats and more.

If you need in-person or emergency care, don’t delay. We’re open and ready to care for you, with rigorous safety and cleaning protocols in place to help keep you healthy. To see if you should be tested for COVID-19, please visit our COVID-19 testing page.



Primary Care

You’ll find our clinic just inside the main entrance. Our clinic has a highly skilled staff of physicians consisting of surgeons, and family medicine, OB/GYN and pediatrics professionals. Also included in our staff are board certified physician assistants along with a very able and trained clinical services department. We have provided health care for the families in the greater New Richmond community since 1940.

Now scheduling appointments on Saturday!
Call 715-243-3400 or 800-942-0795. Office Hours are Monday – Thursday 8:00 a.m. to 6:30 p.m., Friday 8:00 a.m. to 5:00 p.m., and Saturday 8:00 a.m. to 12:00 p.m. In case of an emergency call 911. Same-day appointments are available.

Urgent Care Coordinator: We provide an Urgent Care Coordinator who will handle urgent care situations. The Urgent Care Coordinator can also administer blood pressure checks, injections and immunizations ordered by a provider. Appointments are preferred.

Nurse Line: Call 715-243-3400 to speak with a Care Team assistant if you aren’t sure of the urgency of your situation. The Care Team assistant will answer your questions or direct you to the appropriate source. Available 24/7, 365 days a year.

Refill Coordinator: For refills, please contact your pharmacy, who will then communicate with the Clinic to request the correct information on your prescriptions. The Westfields Community Pharmacy can be reached at (715) 243-2970.

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How to find us
Click here for directions and a facility map.

Phone: 715-243-3400
Fax: 715-243-3411

Clinic Hours
Monday – Thursday: 7:30 a.m. – 6:30 p.m. Lab opens at 7 a.m.
Friday: 7:30 a.m. – 5:00 p.m. Lab opens at 7 a.m.
Saturday: 8:00 a.m. – Noon. Scheduled appointments available beginning January 5, 2019

Holiday Hours
Memorial Day Closed
July 3 (observed) Closed
July 4 Closed
Labor Day Closed
Thanksgiving Day Closed
Christmas Eve: 8 a.m. – 12:00 p.m.
Christmas Day Closed
New Year’s Eve: 8 a.m. – 12:00 p.m.
New Year’s Day Closed